Refund policy

🔁 RETURNS & CANCELLATIONS

❌ Order Cancellations

• Orders cannot be cancelled or changed once placed, as we begin processing them immediately.

• If you receive a damaged or incorrect item, please email us within 48 hours of delivery with:

  • • Your order number

    • Clear pictures of the item

    • An unboxing video as proof

  📌 Unboxing video is mandatory for refund/replacement requests. This helps us prevent false claims and ensure fairness to all customers.

• Please double-check your cart and shipping details before confirming your purchase.

↩️ Returns & Refunds

• Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or defective. REQUIRES UNBOXING VIDEO PROOF FOR INVESTIGATION

• Refunds will only be processed in rare situations at our discretion, and only in the form of store credit.

  🎀 ORDER ISSUES

  🧸 Damaged or Defective Items

  If you receive a product that’s damaged or defective:

  • Please email us within 48 hours of delivery with:

    • Your order number

    • Clear pictures of the damaged item

    • The unboxing video as proof of damage

  • We'll happily offer a replacement or store credit, depending on the situation.

  📌 Claims without an unboxing video may not be accepted.

   

  📮 UNDELIVERED OR RETURNED ORDERS

  If your order is returned to us due to:

  • Incorrect address

  • Non-availability of the recipient

  • Unclaimed package

  We will:

  • Contact you via email to confirm your shipping details.

  • Reship the parcel only after you pay the shipping fee again.

  We are not responsible for parcels lost due to incorrect address input.