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Frequently asked questions

🎀 Return & Refund Policy 🎀

At Pocomi, every item is packed with lots of love and care, just for you! 💌✨ Since most of our products are collectibles, blind boxes, and delicate items, we do not accept returns, exchanges, or refunds.

However, in rare and exceptional cases (such as receiving the wrong or damaged product), we may review the issue on a case-by-case basis.

Please note:Every item is quality-checked and packed with care, but since most products are limited stock and imported, returns are only allowed in the case of damage or wrong item.

Thank you for your understanding and for supporting a small kawaii business 💖 Your kindness keeps the magic alive~ 🌈✨

Oh no! We’re here to help 💖

If your order arrives damaged, defective, or incorrect, please:

1. Send us clear photos or video of the issue within 24 hours of delivery

2. Emain or DM us your order number.

We’ll either replace the item (if available) or offer a credit/refund as per the situation!

💌 Cancellation Policy:

We kindly request that you double-check your order before confirming, as we’re unable to accept cancellations once the order has been shipped. Our team begins processing quickly to ensure your kawaii goodies reach you as soon as possible! Thank you for understanding 🌸✨

Yes, we ship PAN India! Whether you live in a big city or a cozy corner of the country, Pocomi goodies will find their way to your door~ 📦💌

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.Orders are usually packed with care and shipped within 1–3 working days. We’ll send tracking details once your order ships! 🚚🎁